Develop new ways of working and skills for public servants

Despite all its challenges, the pandemic has provided Governments, business leaders and citizens the space and time to look at the world through different lenses.  However, the public service is, and will remain, the most people-intensive of any industry sector. 

Working in front-line, service fulfilment and back-office roles, public servants fulfil key roles across the value chain for the delivery of public services to citizens and businesses.  The opportunity for Government administrations is to plan, design and implement a totally new experience for its workforces.  One that balances the service needs of citizens and businesses with the specifics of the many public servant roles that are required.  And which incorporates new ways of working and the development of new skills and competencies to manage and deliver services effectively in the post-pandemic world.

To meet this objective, senior leaders should focus first on the key prerequisite: providing public servants with enhanced capability and capacity to manage and run their organizations more effectively and provide them with an enhanced employee experience. For this, they need to adopt people-centric approaches to design and implement the future ways of organizing work.

In terms of enhancing overall public service experience in the post-pandemic word, Pearsons Consulting Ltd has identified 3 key priorities for people-related transformation:

• Rapidly introduce a permanent new ways of working organizational environment and culture for public servants, enabled by collaboration and innovation platforms, and based on emerging leading practice.
• Develop the new skills and competencies within the workforce that they need to manage and deliver services in the post-pandemic and digital world.
• Enhance the strategic planning process and realization of new ‘flexible workforce’ models for public services organizations.